Delivery & Returns

Shipping

Online purchases are free to the UK but there will be overseas postage and packaging charges, the cost of which will depend on the weight of the item and location. International delivery is the responsibility of the postal service in the destination country and Stavros Constantinou cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges incurred are the sole responsibility of the customer.

Delivery time

We endeavour to deliver within 3-10 working days within the UK, and 5-12 working days for other countries. Maximum delivery time is 4 weeks for a bespoke item, from the date the design has been finalised.

Returns policy

We hope that you will be absolutely delighted with your Stavros Constantinou jewellery. If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange or credit note within 30 days of purchase. Alternatively we will refund a sale made through this website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are bespoke or customised pieces.

Returning an online purchase

To return an online purchase, please contact info@stavrosconstantinou.com for further details. Please include your order number in the email.

We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.